VerifiMe® FAQ
About VerifiMe
What is VerifiMe®?
VerifiMe® is an Australian-owned technology platform which handles customer identity information and allows it to be securely collected and verified, without the organisation needing to separately collect, hold or store that information.
It allows an individual to establish a singular audited record as proof of their individual or their entity’s identity that:
1. Is an immutable singular record of identity that the person (customer) can use to provide (permission) to one or more organisations in order for that organisation to meet their Know Your Customer (KYC) and/or Know Your Business (KYB) needs.
2. Is an identity record for a natural person, trust or company that is secured when shared by way of zero-knowledge proof.
3. Where the receiving organisation can automatically evaluate this identity information through a rules engine that is 100% tailored to their compliance policies and programs, for example, their AML/CTF or FATCA/CRS policy, allowing them the certainty of remaining compliant with regulation.
How much does VerifiMe® cost?
Fees for using VerifiMe® can be found at the pricing page.
Can VerifiMe® integrate with my existing client onboarding process?
Yes, VerifiMe® can integrate seamlessly with your onboarding processes. We have several ways you can begin the customer identification flow using email, QR codes or embedded in customer management software. VerifiMe® offers API integration with practice management software, CRMs, accounting platforms, and document management systems. We work with common platforms used by accountants, lawyers, and fund managers.
How does VerifiMe® prepare us for Tranche 2 AML/CTF reforms?
VerifiMe addresses all key Tranche 2 requirements: customer identification and verification, beneficial ownership identification, ongoing customer due diligence, risk assessment and mitigation, PEP and sanctions screening, record-keeping and reporting, and suspicious matter identification.
How long does it take to set up VerifiMe®?
Most organisations complete basic setup in 1-2 days. You'll configure your risk rules, design onboarding workflows, and connect any existing systems. More complex implementations with custom integrations typically take 1-2 weeks.
Do I need technical expertise to configure VerifiMe®?
No. Our platform is designed for compliance and operations teams. You configure rules and workflows through an intuitive interface—no coding required. Our team provides onboarding support to help you get started.
Can we trial VerifiMe® before committing?
Yes. We offer demonstrations and can arrange pilot programs to ensure VerifiMe meets your specific requirements.
Verification Functions
What is the VerifiMe® verification process?
When your customer completes a verification process via a VerifiMe® link, they go through a series of steps. Not all steps have to be completed; for instance, liveliness may not be completed if someone is unable or refuses to complete the selfie process.
The minimum verified level we provide is:
- Name, address, date of birth,
- One or two Government identity documents are collected and analysed. Passing this step means:
- approved identity documents are provided;
- the data contained on the identity documents have been read and captured;
- the documents have been electronically analysed to check for authenticity;
- where appropriate, documents are matched to Government databases (e.g. VerifiMe® is an accredited Gateway Service Provider so it can access the Australian Government’s Identity Verification Services and match most, if not all, government-issued identity documents).
How long does the customer verification process take?
The duration of the identity verification process can vary depending on several factors:
- The time it takes customers to submit all necessary documentation
- The complexity of information provided by the customer
- Processing time by VerifiMe as it cross references information to check for consistency and ensure compliance with any regulations
Can customers verify once with VerifiMe® and re-use their identity?
After verification, customers receive tokenized credentials they control in a VerifiMe wallet. When engaging with another reporting entity using VerifiMe, they can consent to share their verified identity—eliminating duplicate verification while maintaining privacy and control.
Does VerifiMe® collect other supporting documents beyond standard ID?
Yes. VerifiMe's flexible data collection lets you gather any information required by your risk assessment—beneficial ownership structures, source of funds/wealth, business activities, or industry-specific requirements.
Can VerifiMe® also verify non-resident Australians?
Yes, VerifiMe® supports verification for residents of many overseas countries. Please read the global support guide for information on which countries are supported.
Security Issues
Is my customer's data secure in VerifiMe? Is customer data processed offshore?
Yes, your customer’s data is held offline using Amazon Web Services (S3 storage) so it is secure.
All platform hosting and storage is based in Australia (so NOT held overseas), ensuring data sovereignty and compliance.
Is VerifiMe® ISO accredited?
Accreditation under ISO 9001 has been achieved. Further accreditation under ISO27001 is currently being sought.
Do you share all personal information & documents with us?
No. We only share an identity status with you, when the customer shares their identity by granting permission to you. In establishing identities in the customer wallet, the customer provides documentation to prove their identity. These documents are then secured offline once checked. They will only be accessed when requested by you to fulfil an audit.
AML/CTF Program and Compliance Requirements
Is VerifiMe® configurable to my AML/CTF program rules?
VerifiMe® distinguishes itself by allowing resharing of verified identities. However, the receiving organisation can evaluate this identified status through a rules engine that is 100% tailored to their compliance policies and programs, for example, AML/CTF or sophisticated investor rules, allowing them the certainty of remaining compliant with regulation.
Can I customise the platform to determine risk assessments according to my business’s risk profile? What if the compliance requirements changes
Absolutely. VerifiMe® is built for flexibility. You define your own risk categories, assessment criteria, data collection requirements, and mitigation workflows. You can update your rules, workflows, and data collection requirements anytime without rebuilding from scratch. The platform adapts to your policies, not the other way around.
How does the automated risk assessment work in VerifiMe®? Can compliance officers override automated decisions?
VerifiMe® evaluates collected data against the risk rules you've configured. The platform automatically calculates risk scores, flags high-risk indicators, and recommends mitigation actions based on your policies. Compliance officers can review, override, or escalate any decision. All manual interventions are logged in the audit trail.
What compliance frameworks does VerifiMe® support? Does it include PEP and sanction screening?
VerifiMe® is built specifically for Australian AML/CTF requirements, including the upcoming Tranche 2 reforms. We support AUSTRAC reporting, PEP and sanctions screening, customer due diligence, enhanced due diligence, and reporting.
How does VerifiMe® handle different customer types for compliance?
You define customer categories based on your business—individuals, trusts, companies, SMSFs, wholesale investors, etc. Each category can have different data requirements, risk thresholds, and verification workflows.
What about ongoing customer due diligence?
Based on the organisational rules established and risk mitigations, ongoing customer due diligence can be achieved in an automated manner. This may include transaction analysis and then further assessment or set periodic assessments to meet your rules of compliance.
How will VerifiMe® make supporting documentation available for audit purposes?
A customer file can be opened through a verified and approved client request where the consent rules allow for this. A 48-hour window is required to retrieve and make available the information via a virtual private network connection.
VerifiMe® Management Portal
Why has my organisation been given two web links to set-up VerifiMe®? How do I access the management portal?
An organisation will be given both a customer VerifiMe® link and a management portal VerifiMe® link. The customer link allows all administrators to build an ID wallet with their work email which can then be provisioned to their management portal. The management portal link will allow administrators to view their customers information and risk assessment outcomes.
The same email and authenticator code/passkey can be used by an administrator to access these sites.
Can an organisation have more than one management portal for different employees within the business?
Yes, more than one management portal can be arranged for larger businesses that need to keep customer information aligned to certain employees.
How do we know whether a customer has entered individual information only or both individual and business entity information in their wallet?
In the management portal, go to the customer tab and a list of customer names will be displayed. If the customer has only uploaded individual information in the onboarding process, then the column labelled “type” will indicate the words “individual”.
If a customer has created their wallet with individual documents only, how can we get customers to complete the verification process for business entities?
Customers can easily add business entity information to their wallet and grant permission to the requesting client. They will need to click on the link or QR code that was originally provided by that client and follow the instructions. This will not require them to upload individual documents again.
How does VerifiMe® handle expired documents?
VerifiMe® sends reminders or notifications to customers about document expiry and the need for updates to their wallet.
Can an organisation receive an email notification when a customer completes their verification?
Yes, VerifiMe® enables you to receive customer verification notifications via email once a customer completes the verification process. This includes verifying the customer, granting permissions to the client entity, and assessing against set rules. Supply the email address of a verified employee in your organization who will receive these notifications. You can request multiple recipients, but each must be verified and have the necessary permissions within your organisation.
Client Testing Procedures
Can I test the VerifiMe® System for free?
Yes, we can let you test the VerifiMe® system for free. This gives you an opportunity to experience the verification procedure that your customers will undergo. We can then have a meeting to show you the way this information is displayed in the management portal and respond to any other questions you may have.
When I started testing the system, I did not receive an email in my inbox or my spam box to verify my email address. What do I do now?
This is likely to be a domain whitelisting issue with your corporate email system. While 2FA emails are standard practice, some corporate security systems block emails from web applications that aren't pre-approved. We recommend you ask your systems administrator to whitelist our domain: https://portal.verifime.com
This is the most reliable solution and will ensure all team members can receive our verification emails without issues.
If you need immediate access while waiting for IT approval, you can:
Add our domain as a safe sender in your email program (eg Microsoft Outlook). Check your internal email policy before making this change.
About VerifiMe
Verification Functions
Security Issues
AML/CTF Program and Compliance Requirements
VerifiMe® Management Portal
Client Testing Procedures
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VerifiMe Australia Pty Ltd is a wholly-owned subsidiary of Greengate Fintech Holdings
ACN 664 286 515
ABN 97 664 286 515
VerifiMe Australia Copyright 2026
VerifiMe acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.