Transform your existing ID document collection into verified digital wallets—without requiring customers to start from scratch.
Turn compliance chaos into confidence. Our Agent Portal lets your team or VerifiMe's experts create verified customer wallets using documents you already hold, streamlining your path to AML/CTF compliance before the July 2026 Tranche 2 deadline.
The Remediation Challenge
For Businesses Holding Customer Documents
Many Australian businesses find themselves in this situation as the July 2026 Tranche 2 compliance deadline approaches:
You already have:
- Filing cabinets full of customer ID documents
- Digital scans of passports, driver licenses, and proof of address
- Years of customer relationships and trust
- An urgent need to meet AML/CTF obligations
But you face:
- Thousands of existing customers to verify
- Limited time before regulatory deadlines
- Customers reluctant to "re-verify" when you already have their documents
- Operational bottlenecks in your compliance process
- Risk of non-compliance penalties
Your Solution: VerifiMe Agent Portal
The Agent Portal is a specialised service that allows authorised representatives—either your trained staff or VerifiMe's support team—to create verified customer wallets on behalf of customers using ID documents you already hold with proper consent.
Key Features
Secure Document Handling
- Bank-grade encryption for document transmission
- Strict access controls and audit logging
- Compliance with Australian Privacy Principles
- Automatic document retention management
Accelerated Processing
- Bulk wallet creation capabilities
- Prioritised processing for remediation projects
- Parallel verification workflows
- Reduced time-to-compliance
Quality Assurance
- Government DVS validation
- Comprehensive authenticity checks
- Regulatory compliance verification
Progress Tracking
- Real-time remediation dashboard
- Exception handling workflows
- Completion reporting
How It Works
Tier 1
VerifiMe Managed Service
(Available Now)
Step 1
Customer Consent
Your customers authorise wallet creation through your existing relationship
Step 2
Document Submission
You securely provide customer ID documents directly to VerifiMe's support team
Step 3
Professional Processing
Our trained administrators create wallets and complete verification
Step 4
Wallet Delivery
Customers receive access to their new VerifiMe wallet with verified identity credentials
Step 5
Permission Activation
Automatic administration permission granted for your organisation to conduct risk assessments
Tier 2
Client Agent Access
Coming Soon
Your designated staff will be able to access the Agent Portal directly to:
- Create customer wallets in-house
- Upload and verify documents
- Manage bulk remediation projects
- Track verification progress
- Maintain audit trails
Why VerifiMe for Remediation?
Rapid Compliance Achievement
Built specifically for Australian AML/CTF requirements, not adapted from fraud-prevention tools.
Leverage documents already collected during professional engagements
Leverage documents already collected during professional engagements
Avoid last-minute compliance rush for any established client relationships where new designated services are being offered
Avoid last-minute compliance rush for any established client relationships where new designated services are being offered
Client Experience Protection
Once compliant, leverage the same platform for new customer onboarding and ongoing risk assessments.
Minimise disruption to established client relationships
Minimise disruption to established client relationships
No need for clients to "re-verify" with documents you already hold
No need for clients to "re-verify" with documents you already hold
Operational Efficiency
Our team understands Australian regulatory requirements and provides hands-on remediation assistance.
Reduce internal resource burden during remediation
Reduce internal resource burden during remediation
Professional handling of complex verification cases
Professional handling of complex verification cases
Focus your team on core professional services
Focus your team on core professional services
Cost Effectiveness
From 100 to 10,000 customers, our infrastructure and support scale with your needs.
Eliminate duplicate document collection processes
Eliminate duplicate document collection processes
Reduce customer support burden
Reduce customer support burden
Avoid compliance penalties
Avoid compliance penalties
Data Sovereignty
Wallet-based architecture ensures customers maintain control of their identity data post-remediation.
Customers maintain control through wallet-based architecture
Customers maintain control through wallet-based architecture
Privacy-first approach to identity management
Privacy-first approach to identity management
Meets Australian data protection requirements
Meets Australian data protection requirements
Audit Readiness
Once compliant, leverage the same platform for new customer onboarding and ongoing risk assessments.
Complete documentation trail for regulators
Complete documentation trail for regulators
Timestamped verification records
Timestamped verification records
Comprehensive risk assessment history
Comprehensive risk assessment history
Getting Started with Agent Portal
Tier 1
VerifiMe Managed Service
Available Now
Get in touch
VerifiMe support team handles all wallet creation
Secure document submission process
Professional verification and quality assurance
Ideal for: Bulk remediation projects, one-time compliance needs
Typical turnaround: 50-100 wallets per 48 hours
Tier 2
Client Agent Access
Coming Q2 2026
Get in touch
Your staff access Agent Portal directly
Training and certification program
Ongoing support and quality monitoring
Ideal for: Organisations with ongoing remediation needs, in-house compliance teams
Ready to meet compliance requirements with VerifiMe®?
Get started
Frequently Asked Questions
Do customers need to do anything?
Customers provide initial consent for wallet creation and then receive access to their new wallet. They don't need to re-upload documents or complete additional verification steps if you already have their valid ID documents.
What documents are required?
Standard identity documents already accepted by VerifiMe: Australian driver license, passport, Medicare card, or foreign equivalents. Documents must be current and readable.
How long does wallet creation take?
Bulk projects scale based on volume and complexity—typically 50-100 wallets per 48 hours for managed service.
What if a customer's documents are expired?
The Agent Portal flags expired documents for exception handling. Customers will need to provide updated documentation through standard customer portal workflows.
Is this compliant with privacy laws?
Yes, the service is designed around explicit customer consent and complies with Australian Privacy Principles. All document handling follows strict security protocols with comprehensive audit trails.
Can we create wallets for organization entities (trusts, companies)?
Yes, VerifiMe’s Tier 1 managed service supports individual identity and business entities to VerifiMe wallets.
What happens after wallets are created?
Administration permissions allow risk assessments to be conducted on the data provided. Customers receive email notification to secure their wallet with an authenticator or passkey.
Who can become an authorized agent?
When Client Agent Access launches, your staff will complete VerifiMe's certification program covering verification standards, privacy requirements, and quality assurance. Agents require enhanced credentials and regular recertification.
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VerifiMe acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.