VerifiMe® Privacy Policy
Effective Date
06/12/2023
Last Updated
04/09/2025
About VerifiMe®
VerifiMe® is a Greengate Fintech Holdings Pty Ltd ACN 664 286 515 (Greengate) software as a service platform that provides identity verification solutions. Our platform enables customers to share their personal or organisational identity in real-time and allows businesses to verify user identity attributes against their rules, also in real-time. VerifiMe tokenises identity to enable digital trust between businesses and individuals at every transaction requiring identity verification or personal data sharing.
As an Australian company, Greengate is bound by Australian legislation and regulators. The protection of personal data is VerifiMe's priority, and privacy and control of your identity is a fundamental right that must be preserved.
Scope and Changes to This Policy
This privacy policy describes our commitments regarding the collection, use, and disclosure of your personal data when you use our website, application, and services, and informs you about your privacy rights. This policy doesn't apply to sites and services offered by third parties for which VerifiMe may act as a subcontractor. In such situations, we recommend you read their privacy policies.
This policy may change over time to reflect changes in our website, application, services, legislation, or recommendations of judicial authorities. You are advised to consult this privacy policy periodically for any changes. Changes will be effective as of the date of posting.
Website Monitoring and Tracking
Use of the VerifiMe website may be monitored, tracked, and recorded. Anyone using this website expressly consents to such monitoring, tracking, or recording.
Information We Collect
Automatic Website Data Collection
When you visit the VerifiMe website, our web server may automatically record:
- Your IP address
- The website from which you visit us
- The type of browser software used
- The web pages you actually visit, including date and duration
- Navigation data and cookies (when authorised by you)
Personal Data for Identity Verification
Data allowing identification of the user:
- Name (last name, first name(s))
- Date of birth
- Country of birth
- Place of birth
- Nationality
- Address
- Email address
- Phone number
- User's photographs of identity documents
- Video taken by the user for dynamic facial recognition
- Any other information readable on identity documents provided for verification
Data allowing identification of identity documents:
- Document number
- Authority issuing the document
- Date of issuance and expiration date
- Document number for authenticity certification
- Type of document
- Entity and country issuing the document
Data allowing identification of organisations:
- Name of the service provider
- Organisation number
- Organisation address
- Beneficiaries and controllers of an organisation
Consent and Contact Data:
- Consent to processing of personal data
- Contact form data (name, email, phone number)
Cookie Information
A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server and store information about your use of our website. Cookies allow us to provide you with more personalised service. Most web browsers are set to accept cookies, but you may configure your browser not to accept them. If you set your browser to reject cookies, you may not be able to make full use of the VerifiMe website.
Why We Collect Data
VerifiMe collects your personal data only to the extent necessary for the following purposes:
- Identity Verification: Our main activity is to verify user identity by collecting identification information for secure and efficient sharing
- Re-authentication Services: Once identity is verified and integrated into our platform, VerifiMe issues a reusable digital identity without storing/exposing personal data
- Fraud Prevention: Processing data to ensure security and trust of users and comply with legal requirements
- Technical Administration: Website administration, research & development, client and user administration, and marketing
- Legal Compliance: Creating evidence files containing all data used to validate digital identity for legal/audit reasons
- Customer Support: Processing contact form data to handle complaints, questions, and feedback
- Service Provider Relations: Acting as a subcontractor and managing commercial relationships
Your consent is required to collect information and perform identity checks. You have the right to refuse, but VerifiMe will be unable to provide its services without necessary data.
How We Use Information
VerifiMe only uses and discloses personal information for the purpose for which it was disclosed to us or related purposes that would reasonably be expected. We do not sell personal information to other organisations.
Your identification data is encrypted in a way that it cannot be exploited and is stored offline in a highly secure environment. We implement all appropriate technical and organisational measures to ensure security appropriate to the risk.
Data Recipients and Sharing
When We Share Data
- When you authenticate with a service provider, data available on your identity document may be transmitted to that service provider
- Some businesses may require additional information from your identity document for verification purposes
- Data may be shared offline from the VerifiMe portal upon request
- We may disclose information to governmental agencies, regulatory authorities, or other persons in line with applicable rules, orders, subpoenas, or official requests as required or permitted by law
Access Restrictions
- Only persons authorised to access personal data and trained in data protection have access to processing
- No personal data is transmitted to commercial actors without your consent
- All servers storing your data and those of service providers are located in Australia
International Transfers
If data transfer to a third country occurs, VerifiMe ensures necessary data protection measures comply with Australian Privacy standards and the Individual Liberties Act provisions.
Data Storage and Security
VerifiMe commits to implementing all appropriate technical and organisational measures to ensure security appropriate to the risk. We:
- Do not make copies of documents containing personal data except in strict context of customer contract execution
- Take measures to prevent data breaches, including unauthorised access, destruction, loss, alteration, or disclosure
- Store personal data on secure servers subject to strict protection
- Implement measures to protect systems and data against external intrusions
- Maintain evidence files offline in highly secure environments accessible only for legal disputes or audit requests
Third-Party Websites
The VerifiMe website may contain links to third-party websites. If you access those websites, they may collect information about you independently. VerifiMe does not collect information about you from third parties. You will need to contact relevant third parties to ascertain their privacy standards.
Internet Security
The Internet is generally not regarded as a secure environment. Information sent via the Internet can be accessed by unauthorised third parties, potentially leading to disclosures, content changes, or technical failures. Information may be transmitted across international borders to countries with lower data protection levels.
We accept no responsibility or liability for the security of your information whilst in transit over the Internet. You may choose alternative means of communication with VerifiMe where appropriate.
Data Retention
VerifiMe retains personal data only as long as necessary for the purposes set in this Privacy Policy. We retain and use personal data to the extent necessary to comply with legal obligations, resolve disputes, and enforce legal agreements and policies.
- Accounts are suspended after seven years of inactivity and data is completely deleted
- Data transmitted to service providers may be retained if requested for audit purposes
- Evidence files containing verification data are kept offline for legal/audit purposes and can only be accessed in case of legal dispute or audit request
- Personal data requested for deletion will be removed within 3 business days (Sydney, NSW) unless legal obligations prevent deletion
Your Rights
As a VerifiMe user, you can exercise the following rights regarding your personal data:
Access Rights
- Access to your data and information about processing purposes
- Receive all personal data you've provided to transfer to another controller
Consent and Objection Rights
- Withdraw consent at any time when processing is based on consent
- Object to any processing of your personal data
Correction Rights
- Request rectification, completion, or updating of inaccurate or incomplete information
- Note: Evidence files cannot be modified for auditing purposes and legal dispute preservation
Deletion Rights
- Request erasure of personal data (deleted within 3 business days)
- Note: Some data cannot be deleted if necessary for legal obligations or subject to legal retention periods
Contact and Complaints
For questions about this Privacy Policy or complaints about data protection, contact: privacy@verifime.com
If your rights regarding personal data are not respected after contacting us, you can lodge a complaint with the Australian Government's Office of the Australian
Information Commissioner: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
Contact Information
Company: Greengate Fintech Holdings Pty Ltd (VerifiMe is a wholly owned subsidiary of Greengate Fintech Holdings)
ACN: 664 286 515
Privacy Officer: privacy@verifime.com
Website: www.verifime.com
This privacy policy consolidates our commitments to protecting your personal data while enabling secure identity verification services. Your privacy and data protection rights are fundamental to our operations.
VerifiMe Australia Pty Ltd is a wholly-owned subsidiary of Greengate Fintech Holdings
ACN 664 286 515
ABN 97 664 286 515
VerifiMe Australia Copyright 2026
VerifiMe acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.