Questions & Answers

Q: What exactly is VerifiMe? A: VerifiMe is a government-accredited identity verification platform that creates shareable digital identity wallets for your customers. Once a customer verifies their identity with you, they can reuse that verification with other professional services providers—eliminating repeated ID checks and document collection.

Q: How does the pay-as-you-go pricing work? A: There are no setup fees, monthly subscriptions, or minimum commitments. You only pay when a customer completes an identity verification. This means if you have a quiet month, you pay less. As your practice grows, costs scale naturally with usage.

Q: How do I invite customers to verify their identity? A: You have two easy options: (1) Use the Xero applet to send verification invitations directly from your Xero workspace, or (2) Share a unique verification code or link with your customer via email, SMS, or in person. The customer completes verification on their own device in minutes.

Q: Does this meet TPB compliance requirements? A: Yes. VerifiMe's identity verification meets Tax Practitioners Board requirements for client identification. You'll have documented evidence that appropriate identity checks were completed, satisfying your professional obligations while protecting against identity fraud.

Q: What about AUSTRAC Tranche 2 compliance? A: VerifiMe is already configured for AML/CTF compliance. While most bookkeepers won't be caught by Tranche 2 (July 2026), if your services do require AUSTRAC reporting, VerifiMe provides the verification infrastructure you need. You can simply adapt the rules to match your specific obligations.

Q: Do I need to store customer ID documents? A: No—and that's a major advantage. The customer's identity information lives in their own secure wallet, not on your systems. This eliminates data breach risks, reduces your cybersecurity obligations, and means you're never storing sensitive personally identifiable information (PII). You simply receive confirmation that verification was completed.

Q: What government checks are performed? A: VerifiMe conducts checks against government databases to verify identity authenticity. As a government-accredited Gateway Service Provider, VerifiMe connects to authoritative data sources to confirm identity documents are genuine and match official records—protecting you from identity fraud and impersonation.

Q: How long does customer verification take? A: Most customers complete verification in 3-5 minutes on their smartphone or computer. They simply scan their ID document, complete a brief selfie verification, and answer a few questions. Real-time checks mean you get confirmation almost immediately.

Q: Is my customer data kept in Australia? A: Yes. VerifiMe operates with full Australian data sovereignty. All customer information remains within Australia, meeting local privacy requirements and giving you and your customers peace of mind about data security and compliance with Australian privacy laws.

Q: What happens after I submit this form? A: Within 1 business day, you'll receive an email with your account credentials, setup instructions, and access to your VerifiMe dashboard. We'll also provide onboarding materials including how to integrate with Xero (if applicable) and how to send your first customer invitation. Support is available if you need assistance.

Q: Who do I contact if I need help? A: VerifiMe provides dedicated support for Jims Bookkeeping franchisees. Email support@verifime.com.au or contact us through your VerifiMe dashboard. We're here to ensure your compliance processes run smoothly.